TCS is the first retail job that I have ever worked. And, like my previous jobs, it opens my eyes to a lot of things. I judge how other businesses run based on what I was taught, usually on accident. I watch how people handle and act during problems and I have learned a lot of what can really be going on behind the scenes. I am extremely grateful for this opportunity. I would like to say that I am a better person because of it.
But that's not the point of this blog post. The point of this blog post is to remind people that it's not just great customer service that makes your experience, it's your attitude as well.
I am the first to admit that there are times that I really have to focus on remaining calm, especially if something happens that calls for me to be passed around from person to person. But there's a lot more going on than meets the eye, most of the time. There are a few cases where it really is the service, and I do apologize when that does happen.
So below, I have a few tips for the people who always seem to come home frustrated after a day of shopping, be it wherever they are. Thoughts we should all think about when we are setting on the consumer side of the store.
1) Patience
You have come in at a busy time. There's not enough people at the register. Dinner needs to be cooked on the table. You've just had one of those no good, very bad, horrible type of days and honestly just want to go home and sleep. And for that, I'm sorry.
We, all those in retail, are trying our best to accommodate every customer. We are trying to move people in and out of our store as fast as we can. Take a deep breath, smile, and know that there is a high chance that the retail worker is probably feeling a bit overwhelmed as well. We like it when people come up and smile instead of launching into complaints.
2) Plan Ahead
Know what time the stores close. Know what time most people will be at the store. Know if you really, really need that item now or if it's alright to grab when you are stress free tomorrow. Know if the store actually has the product you are looking for. There is this wonderful thing called the internet. Pull up the store's webpage and check for the product. Saves you time and stress about getting what you need.
3) Remember, You Are at A Store
Our job is to sell you things. Hopefully, it is things that will actually be of use to you, but you get my point. Please don't get frustrated at the people who are talking to you about a product or asking you to join something. It is our job. You are always welcome to deny or say no, but do it kindly. We are aware that some people are not interested in the rewards program or that particular product, but don't get mad at the sales person for doing their job.
4) Be Aware
Be aware of your fellow customers. If you see someone getting help, do not go interrupt the sales person. You are being rude to your fellow consumer. Wait just a moment or find someone who isn't too busy. The people in the store are there to help you, but they are also there to help all customers.
Also, if you have young, tiny humans that constantly travel around with you, please keep an eye on them. We'd rather them not get lost in the store. (Or destroy anything in the store.)
The bottom line is that happy customers lead to happy sales people that lead to an overall happy experience. No one wants you leaving their store upset. We want you to feel satisfied, even if you don't visit often.
There are days where there are just going to be bad experiences, but I truly, truly hope that the fault does not fall on us, the consumers. We need to recognize that we are creating half of our own experience. It takes two to tango, my friends.
Until next time,
Kaity
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